Privacy Policy
neil crossland | Your Next Chapter Abroad
Website:
www.neilacrossland.com | Last updated: June 2026
- Introduction
Your privacy matters. This Privacy Policy explains how Neil Crossland, trading as neil crossland — Your Next Chapter Abroad (“we”, “us”, “our”), collects, uses, and protects personal information when you visit www.neilacrossland.com or interact with our services.
By using this website or signing up for any of our content, lead magnets, or consulting services, you agree to the terms of this policy.
- Who We Are
Neil Crossland operates as a sole trader providing retirement relocation consulting services to individuals considering a move to Southeast Asia.
Business address for correspondence: neilacrossland.com — contact@neilacrossland.com
- What Information We Collect
We may collect the following personal information:
- Name and email address — when you opt in to receive a lead magnet or newsletter
- Name, email address, and phone number — when you book a Discovery Call or Retirement Clarity Session via TidyCal
- Payment information — processed securely by Stripe; we do not store your card details
- Messages and enquiries — when you contact us directly by email or through website forms
- Website usage data — pages visited, time on site, browser type, via Google Analytics (anonymised)
- How We Use Your Information
We use your personal information to:
- Deliver the lead magnet or resource you requested
- Send you our email newsletter and content sequence (you may unsubscribe at any time)
- Confirm and manage bookings for paid or free consulting sessions
- Respond to your enquiries
- Improve our website and understand how visitors use it
We will never sell your personal data to third parties or use it for purposes other than those listed above.
- Legal Basis for Processing (UK GDPR)
We process your personal data on the following legal bases:
- Consent — when you opt in to our mailing list or download a lead magnet
- Contractual necessity — when processing is required to fulfil a booked session
- Legitimate interests — for website analytics and improving our services
- Third-Party Services
We use the following third-party platforms, each with their own privacy policies:
- io — email marketing and funnel management
- TidyCal — appointment booking
- Stripe — payment processing
- Google Analytics — website analytics
- com — workflow automation
We recommend reviewing the privacy policies of these services independently.
- Data Retention
We retain your personal data for as long as necessary to provide our services or as required by law. If you unsubscribe from our mailing list, your email will be removed from active campaigns within 30 days. You may request deletion of your data at any time by contacting us.
- Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (the ‘right to be forgotten’)
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at contact@neilacrossland.com.
- Cookies
Our website uses cookies to improve your browsing experience and to collect anonymised analytics data via Google Analytics. You can control cookie settings through your browser. Continued use of this website implies acceptance of our cookie usage.
- Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. All payment processing is handled by Stripe using industry-standard encryption.
- Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We recommend reviewing this page periodically.
- Contact
If you have any questions about this Privacy Policy, please contact us:
Neil Crossland
Email: contact@neilacrossland.com
WhatsApp: +44 7576 894455
neil crossland | Your Next Chapter Abroad | neilacrossland.com
